Refund Policy

Watch Studio creates custom digital campaign content for each order. This policy explains cancellation and refund handling.

1. Before production starts

If you have a problem after payment but before production has started, contact info@nexovias.com for support.

2. After production starts

Because the campaign is custom digital content generated for your product, cancellation or refund is not available once production has started. This policy does not limit any mandatory refund or consumer rights that apply under law.

3. Technical failure

If production cannot complete because of a technical failure, support will review whether to preserve the campaign credit, retry safely or provide another appropriate remedy. A failed technical attempt should not unfairly consume the same paid credit.

4. How to request support

Email info@nexovias.com with your checkout/transaction ID, purchase email and a short description of the issue. We aim to respond within 3 business days.